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- Add notes. Use this feature for any subject. We will be in touch if you want personalization on your trophy. .
- Always add a working contact number to the shipping address for the courier company.
- Read the About Me page before you leave the store.
- Prepare yourselves for a unique purchase. This is not an ”of the shelf” product. Our lead times are none negotiable.
Order early if you need the trophies for an event or a gift. Any trophy commissions i get from you will almost certainly slot into an order of purchase line.
Thank you for your interest in my trophies. All my trophies are hand crafted to your required specifications. I do not hold any stock whatsoever, every order can be fully customized by your self, Personal names, MVP, even company logos. This in itself is not your average consumer goods purchase. My lead times vary depending on many scenarios. The time of year, (Seasonal). Potential issues that can arise in manufacture, (Quality Control). Potential for down time, (Machinery and Staff). Please do not continue to check out the goods if you may have an issue with a lead time of no less than three weeks and no more than six weeks. Warmest Regards Lee
RETURNS Return or exchange an item – our 100% money back guarantee. If you are not completely satisfied with your purchase on arrival, you have a 24 hour window to email our service team firstname.lastname@example.org with a picture of the trophy as received on arrival. If you do not open the package there are no excuses accepted so please do not order the trophy from me if the person receiving the package does not open the package. This includes work commitments, vacation etc. Once we have a confirmed record of your alert you can simply return the item to us in its original condition within 14 days of receipt. We will return your email with all detailed information. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt.
- Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- Delivery charges are only refundable where goods are faulty and a refund is made.
Trophy-Center is a reputable online market place offering a wide range of US, UK and international products. We offer low cost products at highly competitive rates. Our main objective is customer satisfaction, if the trophy is damaged in transit i will ask for photo evidence and offer you an exchange. Shipping times vary seasonally so we have a policy of giving you the maximum dispatch time allowed by your payment methods dispatch policy. This figure is to cover us from any potential delays that are completely out of our control.