SHIPPING & HANDLING TIMES:
Shipping times are flexible due to the fact the item you are about to commission me to manufacture does not exist and will need creating for you. We are always busy and it is on a first come first serve basis. Due to Covid I am not able to give you an accurate lead time anymore. I have external operations who produce component parts, over the past 2 years I have had endless delays that are out of my control, not to mention the internal Covid issues that arise periodically. All I can offer you is a promise I will fulfil your order and apologize if there are any delays.
Return or exchange an item – our 100% money back guarantee. If you are not completely satisfied with your purchase on arrival, you have a 24 hour window to email our service team with a picture of the trophy as received on arrival. If you do not open the package there are no excuses accepted so please do not order the trophy from me if the person receiving the package does not open the package. This includes work commitments, vacation etc. Once we have a confirmed record of your alert you can simply return the item to us in its original condition within 14 days of receipt. We will return your email with all detailed information ASAP. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt. 1. Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise. 2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. 3. The cost of returning the item to us is your responsibility. 4. Delivery charges are only refundable where goods are faulty and a refund is made. Trophy Center is a reputable online marketplace offering a wide range of US, UK and international brass handicraft products. We offer low cost products at highly competitive rates. Our main objective is customer satisfaction if the trophy is damaged in transit i will ask for photo evidence and offer you an exchange.